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Customer Support 

Product Support Hours: Eastern Time

9am – 6pm : Monday through Thursday

9am – 5pm : Friday

Please note: After hours support is available by appointment only. Omatic offices are closed for most major U.S. holidays and the day after Thanksgiving. Support is not available after 3pm EST the day before Thanksgiving, Christmas Eve, and New Year's Eve.

New Customer Support System

We are pleased to announce the roll out of a new Customer Support System here at Omatic Software. This new system will allow easier access to new and existing Support requests and will allow you to search our Knowledgebase as you are submitting a ticket. We will keep the old Case system active for a period of time until we fully complete the transition so rest assured that you can still access all of your past cases. We are working to fully integrate the new Support system in to Omatic’s website so that you can use the same login information for both but that has not been completed yet. In the meantime, you can sign up for the site when you submit a ticket (but you are not required to create a login to submit a ticket or search the Knowledgebase). You may also continue to submit a Support request via the Support email address listed below.

Open a Case via Email


Open or Manage a Case Online

For cases created prior to June 1, 2017: Old Online Case System

For cases created June 1, 2017 and after: New Online Case System


Call our Support Team

If Prompted, Leave a Detailed Voicemail to Create a Case:

(888) OMATIC-ME (888-662-8426), Option 2
UK Clients may dial 44-127-766-0071, Option 2

Helpful Documents

Omatic Taxpayer ID (W-9 Form)
Omatic Scope of Product Support
Maintenance Terms and Conditions

Omatic Software Product Support can assist you with:

● Questions about or problems with the installation or upgrading of Omatic Software
● Questions about or problems with the operation of Omatic Software 
● Error messages that occur when Omatic Software is running 
● Printing from Omatic Software 
● Emailing from Omatic Software 
● The interface between Omatic Software and Blackbaud Software