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Customer Support 

Product Support Hours: Eastern Time

9am – 6pm : Monday through Thursday

9am – 5pm : Friday

Please note: After hours support is available by appointment only. Omatic offices are closed for most major U.S. holidays and the day after Thanksgiving. Support is not available after 3pm EST the day before Thanksgiving, Christmas Eve, and New Year's Eve.

Open a Case via Email


Open or Manage a Case Online

Online Case System


Call our Support Team

If Prompted, Leave a Detailed Voicemail to Create a Case:

(888) OMATIC-ME (888-662-8426), Option 2
UK Clients may dial 44-127-766-0071, Option 2

Helpful Documents

Omatic Taxpayer ID (W-9 Form)
Omatic Scope of Product Support
Maintenance Terms and Conditions

Omatic Software Product Support can assist you with:

● Questions about or problems with the installation or upgrading of Omatic Software
● Questions about or problems with the operation of Omatic Software 
● Error messages that occur when Omatic Software is running 
● Printing from Omatic Software 
● Emailing from Omatic Software 
● The interface between Omatic Software and Blackbaud Software